Our deep partnerships with AWS, Google, Microsoft, and more allow us to unify your contact center ecosystem and drive innovation across every major platform.
First signed Amazon Connect partner
CCAI Platform
launch partner
10 consecutive years as Inner Circle Partner
First partner to take Cisco to the cloud
40+ Nice CXone certifications
15x Partner of the Year
CCaaS solutions that erase your biggest problems
Disconnected platforms, inconsistent experiences, and integration headaches are common. But not with us.
Migration delays?
We deliver seamless transitions.
Our extensive experience designing and implementing CCaaS solutions ensures alignment with key CX and business objectives.
Disjointed systems?
We integrate it all for unified experiences.
We ensure all your systems — like CRM, AI, and analytics — are connected and working together, creating a cohesive technology environment.
Platform limitations?
We build custom solutions to unlock ROI.
Our in-house software and digital engineers specialize in custom-built solutions designed to enhance platform capabilities where it matters most.
Ongoing performance issues?
We protect your long-term CX vision.
With our SurroundCX Managed Services, we handle the complexities of CCaaS management, ensuring consistent performance and continuous innovation.
Transforming contact center pain into gain
Our approach to CX consulting combines design and delivery to build solutions that achieve measurable outcomes.
80%
Faster migrations, shrinking two years of work into just five months
61%
increase in CSAT
+20
Increase in NPS
“What stood out about TTEC Digital was that they took the time to listen to our answers. Their proactive approach was phenomenal. When it came time to deliver the product, it had everything we were looking for. Their communication made us feel like we were part of the team and not alone.”
ALI MIGAKISVP & Chief Retail Officer
We do one thing: CX
Our team of consultants, architects, and engineers brings decades of experience delivering exceptional CX.
