4 October, 2022 | 3:00PM BST

Elevating Resident

Experiences in Housing

with Omnichannel Customer Experience

Save Your Seat

Date: 4 October, 2022 | 3:00PM BST

Changing customer demographics and expectations. A highly visible and legislated sector. A backdrop of growing macroeconomic pressures. Housing associations are facing new complications in addition to their previous challenges. But the tools to combat these challenges are evolving as well.

Join the experts from TTEC Digital and Microsoft as they discuss the challenges many housing associations face dealing with changing customer demographics and expectations, in a highly visible and legislated sector, amidst a backdrop of growing macroeconomic pressures. During the session, the team will cover how bringing together siloed customer data and combining this with Microsoft’s Omnichannel customer service solution, including voice, can support housing associations to make emotional connections, build strong relationships, and deliver the functional outcomes their customers expect.

Key Topics:

  • The role of voice communication in omnichannel customer experiences
  • Dynamics 365 application within housing associations as an omnichannel platform

Meet the Presenters

John Jones

David Noone

Rachel Collings

Practice Director, EMEA

TTEC Digital

VP, Digital Solutions EMEA

TTEC Digital

Housing Solution Specialist (Business Applications), Microsoft

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