Stop by booth 8 at ICUCCC to learn more!

We are TTEC Digital

In case you missed it, Avtex is now TTEC Digital! Same CX experts, only now with the increased power of TTEC behind us. Learn more about the change here.   

With over 40 years of credit union experience, TTEC Digital is uniquely positioned to help your organization unlock the full potential of contact center innovations, digital strategies, and interaction experiences. In the last 18 months alone, we have successfully completed more than 40 credit union migrations, transitioning them from on-premises to the cloud. TTEC Digital can help your organization thrive in the evolving financial landscape by:

• Streamlining member interactions by implementing the latest digital technologies
• Delivering personalized experiences that exceed member expectations.
• Optimizing operations and agent performance
• Empowering your employees with the tools and insights needed to provide exceptional service.

Our deep expertise across the world's top tech platforms offers unmatched flexibility and innovation.

Genesys 

Platinum Partner

13x Genesys Partner

of the Year

400 + Genesys 

certifications earned

25 years as a 

Genesys partner

Digital Contact Center Platform launch partner

Inner Circle award winner for AI and Business Applications

40 years as a Microsoft partner

5x Cisco Partner of the Year

First partner to take Cisco Contact Center to the cloud

95% customer

renewal rate

First signed Amazon Connect partner

2022 AWS Contact Center Partner of the Year (NZ, AUS)

Multiple AWS Competencies awarded

CCAI Platform

launch partner

50+ professionals dedicated to growing our Google practice

Through our partnership with Genesys, we’re able to bring you innovative solutions to transform your credit union's digital capabilities.

Voice Biometric Authentication

Seamlessly connect contact center users, business users, vendors, partners and consumers. Unifying communications across your company drives faster agent response times and improves business outcomes.

SmartApps Cloud for Financial Services

This comprehensive set of cloud-based applications enables credit unions to meet and exceed member expectations with ease, flexibility, and security. Deliver quality service and create memorable interactions that leave a lasting positive impression on your members.

Insights for Genesys Cloud

This solution extracts, transforms, and stores data from Genesys Cloud into a user-friendly database, freeing up valuable time and resources. Focus on analyzing data and gaining actionable insights instead of spending time gathering information.

WFM Adapter

The WFM Adapter from TTEC Digital allows you to easily access and analyze key performance metrics from your contact center and use the data provided to optimize your workforce.

Interaction Sync

for Microsoft Dynamics

Gain a unified view of Microsoft and Genesys to create better CX through automation. InteractionSync integrates Microsoft Dynamics with Genesys Cloud, linking customer interactions with the power of Dynamics.

OneView for Salesforce

Build a unified view of Genesys Cloud interactions within Salesforce. OneView’s integration reduces keystrokes to improve operational performance and empower contact centers to deliver better business results. 

“What stood out about Avtex was that they took the time to listen to our answers. Their proactive approach was phenomenal. When it came time to deliver the product, it had everything we were looking for. Their communication made us feel like we were part of the team and not alone.”

Check out some of our most recent CX resources for financial services.

Omnichannel Strategies for Financial Institutions

Discover how adopting a strong omnichannel strategy can help you meet evolving member expectations, improve data insights, and deliver exceptional customer experiences.

Responding to Increased

Self-Service Demands

Learn more about the role of technology, authentication, and multi-factor authentication in delivering frictionless experiences and securing customer accounts.

Digital Transformation for Financial Institutions

Wondering what the future of digital banking holds and how you can stay ahead of the curve? Get to know the next generation of banking. 

Let's Meet!

We'd love to share more about the future of exceptional member experiences — and how we can help you build them. Swing by booth #8 at ICCUC 2023 or drop in on our speed presentation on creating AI-driven member experiences during the general session on Thursday, October 5.

Locations

Events

Articles

Privacy Policy

© Copyright TTEC Digital 2023

News

Resources

Careers