In case you missed it, Avtex is now TTEC Digital! Same CX experts, only now with the increased power of TTEC behind us. Learn more about the change here.
Elevating Member Experiences Since 1982
With over 40 years of credit union experience, TTEC Digital is uniquely positioned to help your organization unlock the full potential of contact center innovations, digital strategies, and interaction experiences. In the last 18 months alone, we have successfully completed more than 40 credit union migrations, transitioning them from on-premises to the cloud. TTEC Digital can help your organization thrive in the evolving financial landscape by:
Streamlining member interactions by implementing the latest digital technologies
Delivering personalized experiences that exceed member expectations.
Optimizing operations and agent performance
Empowering your employees with the tools and insights needed to provide exceptional service.
Our deep expertise across the world's top tech platforms offers unmatched flexibility and innovation.
13x Genesys Partner
of the Year
400 + Genesys
25 years as a
Digital Contact Center Platform launch partner
Inner Circle award winner for AI and Business Applications
40 years as a Microsoft partner
5x Cisco Partner of the Year
First partner to take Cisco Contact Center to the cloud
First signed Amazon Connect partner
2022 AWS Contact Center Partner of the Year (NZ, AUS)
Multiple AWS Competencies awarded
50+ professionals dedicated to growing our Google practice
Through our partnership with Genesys, we’re able to bring you innovative solutions to transform your credit union's digital capabilities.
Voice Biometric Authentication
Seamlessly connect contact center users, business users, vendors, partners and consumers. Unifying communications across your company drives faster agent response times and improves business outcomes.
This comprehensive set of cloud-based applications enables credit unions to meet and exceed member expectations with ease, flexibility, and security. Deliver quality service and create memorable interactions that leave a lasting positive impression on your members.
This solution extracts, transforms, and stores data from Genesys Cloud into a user-friendly database, freeing up valuable time and resources. Focus on analyzing data and gaining actionable insights instead of spending time gathering information.
Gain a unified view of Microsoft and Genesys to create better CX through automation. InteractionSync integrates Microsoft Dynamics with Genesys Cloud, linking customer interactions with the power of Dynamics.
Build a unified view of Genesys Cloud interactions within Salesforce. OneView’s integration reduces keystrokes to improve operational performance and empower contact centers to deliver better business results.
“What stood out about Avtex was that they took the time to listen to our answers. Their proactive approach was phenomenal. When it came time to deliver the product, it had everything we were looking for. Their communication made us feel like we were part of the team and not alone.”
ALI MAGAKI – SVP/CHIEF RETAIL OFFICER, iQ CREDIT UNION
We'd love to share more about the future of exceptional member experiences — and how we can help you build them. Swing by booth #8 at ICCUC 2023 or drop in on our speed presentation on creating AI-driven member experiences during the general session on Thursday, October 5.