CONTRACT NUMBER: 98000-0000005215-AVT

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TTEC Digital is proud to work with the Georgia Technology Authority, State of Georgia agencies, Georgia’s local government, public universities, and municipalities to provide a modernized All-in-One Cloud Contact Center platform.

Citizens want real-time support from federal, state, and local government agencies. Deliver personalized experiences with a leading government contact center solution: lower costs, strengthen public trust and increase efficiency with Genesys Cloud.

Whether you are a city/county agency, municipality, or even a higher education organization, TTEC Digital is the all-in-one CX partner that can help solve challenges related to improving the citizen or student experience, workforce management, legacy platforms, and digital transformation.

At TTEC Digital, we take the time to walk-through how the challenges unique to your organization can be addressed through a contact center transformational engagement. 

“...Our staff will be able to respond to messages more quickly than we’ve been able to do since this pandemic began.”

Our solution is a true omnichannel citizen engagement platform for delivering superior experiences that includes:

Cloud Based Solutions

Inbound Routing

Offering advanced feature sets and technology integrations with ease of use

Optimizing all available resources and balance workloads across multiple sites

Call Center Software

Artificial Intelligence

Cloud-based software with all the essentials: voice, routing, inbound, outbound, collaboration, and more

Powering your contact center with Genesys AI for personalized experiences at scale

Dedicated Account Executive

World-Class Project Management

Supporting the State of Georgia agencies, local government, municipalities, and universities

Including implementation, maintenance, and support of the solution by the TTEC Digital team

Reporting and Analytics

Security Regulations and Policies

Delivering a complete view of contact center activities. Let data inform decisions and shape experiences

Including National Institute for Standards and Technology (NIST), FedRamp, cybersecurity and other regulatory standards

Integrations & Apps

Customer Self-Service

Delivering fast, seamless integrations. Connecting business-critical systems like your CRM, ERP, and SSO solutions

Representing the tools and technologies that support customers/students calling in for (agent-less) IVR-based self-service

Things like AI and Machine Learning are nearly impossible to create in your own data centers, but in the Genesys Cloud All-in-One platform, they are readily accessible.

Better yet, under the covers, entities procuring off the Georgia Technology Authority HCC Contract can leverage the elastic application layers to seamlessly extend critical functionality to agents, business users and customers upon a whim.

• TTEC Digital MSA

    • Exhibit 1 – Customer documents found on Page 15 of 132

    • Exhibit 2 – eVerify found on Page 19 of 132

    • Exhibit 3 – Additional Documents found on Page 21 of 132

    • Avtex to TTEC Government Solutions LLC

Your vendor choice makes all the difference in your ability to work securely. Genesys builds solutions to meet and exceed leading security practices.

We make it a priority to protect your agency, your constituents and your employees. Adhere to regulations and policies including National Institute for Standards and Technology (NIST), FedRamp, cybersecurity and other regulatory standards.

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