TTEC Digital's InteractionSync for Amazon Connect provides contact center agents with a unified view of Amazon Connect voice interactions within Microsoft Dynamics 365.
What is it, exactly?
TTEC Digital InteractionSync for Amazon Connect is a cloud-based software product that provides contact center agents with a unified view of Amazon Connect voice interactions within Microsoft Dynamics 365. It includes a user friendly soft-phone, automatic screen pop and creation and association of Dynamics 365 activities, clickable phone numbers and much more.
Download the Handout
Get a more in-depth look at the key features of TTEC Digital's InteractionSync for Amazon Connect in this PDF.
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Partnering with Microsoft to Win Big
As a Gold Certified and Managed Partner, we work closely with Microsoft's teams to build and deliver complete solutions that facilitate exceptional customer experiences. TTEC Digital brings award-winning expertise in Microsoft Business Applications, Data & AI, and Customer Experience Consulting, making us uniquely suited to facilitate the implementation and support of this product suite.
Through our participation in early technology adoption programs and advisory committees, we help Microsoft improve and evolve its products and services. This, plus our deep relationships with the Microsoft product engineering teams, grants Avtex/TTEC Digital and our clients early access to new capabilities, allows us to anticipate and plan for future technology integrations, and helps us evolve to meet the needs of markets, customers, and staff.
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With Avtex's expertise in the Microsoft stack and TTEC Digital's global footprint in the contact center space, we are the ideal partner for all things CX. Whether you have opportunities that you think we can partner on, or you want to learn more about our end-to-end CX capabilities, reach out to our sales team today.